Wayne Price, shown above, takes his job seriously. He is
responsible for the hand and power tools as well as the nuts & bolts
and specialty product section of Hanmer Home Hardware. He is also a person
who does all of his own renovations and projects around the home, so when
someone comes to him for advice, he knows what he is talking about.
"I've been through a lot of projects in my lifetime, so I know
what a person is going to need around the home," explained Wayne.
"I like to take the time to talk to a customer to find out exactly
what his or her needs are, and then we can usually find the right kind of
tools or materials to suit the job. There is no point in buying a table
saw if you don't intend to be doing much carpentry around the house."
Dave Jones, one of the owners of Hanmer Home Hardware is extremely
pleased to have a person like Wayne taking care of this very important
section of the store. "Wayne knows his stuff. It is our policy to
appoint staff to take "ownership" of a particular department so
that they can become "specialists" in their field. However, we
also make sure that they have some basic knowledge of the entire store so
that they know how to integrate the needs of customers who may be doing
carpentry and then have to add plumbing and painting before they are
finished.. For example, you can get your power tools from Wayne, but he
can also go with you to the other departments to help you get the rest of
your materials for any project you may have in mind."
Indeed, this is one of the main benefits customers have when they shop
in a store the size of Hanmer Home Hardware. At 10,000 square feet, it is
plenty big enough to carry just about everything a person could ever need,
but it is also small enough to be able to provide you with that
"personal attention" to make the job that much easier to get
done properly.
According to Dave, "Being successful in this business not
just simply a matter of giving customers the right product at the right
price, but you also have to be able to give them the right advice as
well."
