I am currently reading a book
entitled, "The Power of Small". It is written by Linda
Kaplan Thaler and Robin Koval. It is basically about how some of our
smallest actions and gestures can have a huge impact on the
achievement of our "big goals". As most of you who read my
articles already know, I strongly encourage people to know what
their big goals are so that they have some focus on where they are
going. However, I also believe that your life can be totally changed
by some of the smallest, seemingly inconsequential events or
actions.
This was brought out to me just this past week when I
met with Jason Kontak, who is featured in an article in the Valley
East Today Online Magazine. Jason is the President of the Student
General Association and was scheduled to be a special guest on my
radio show on CKLU 96.7 FM. I stopped by his office about an hour
before the show to discuss some of the topics that we would be
covering. The door was locked for the day, but he let me in and we
were engaging in a conversation when we heard another knock on the
door.
Jason opened the door again and greeted a young lady
who looked as if she was a first-year student at Laurentian. The
girl asked if he could tell her where the "pub" office was
located because she thought she had lost her student card there the
night before. Jason informed her that the pub was closed but that he
would check in a binder on his secretary's desk just in case the
card had been found and brought to the SGA office. Sure enough, the
grateful girl spotted her card and expressed her extreme gratitude
to Jason for finding it. She needed it to get on the transit bus
which was leaving in five minutes to take her home.
Jason let the girl out and locked the door again before
returning to our conversation.
I later explained to Jason that even though it was the
first time that I had ever met Jason and did not know what kind of
background he had or what he was studying, the kindness he showed to
that young lady spoke volumes to me about Jason Kontak. To Jason,
what he did wasn't a very big deal. He was just doing his job. But
to the young lady, finding her student card was a huge deal. It was
her pass for just about everything important to her. Furthermore,
the office was actually closed, so Jason didn't have to do a thing.
The girl would have continued in her quest to find the
"pub" office and may still be searching for her card.
Instead, since this may have been her first experience with the SGA,
she left that office with a wonderful impression of the SGA and the
President, Jason Kontak. Who knows what that single act of kindness
may bring about. This young lady may even decide to run for one of
the positions that are up for election, and she may even one day
become president, all because of the positive experience she had in
her time of need.
I told Jason that if I was considering hiring him for a
job, none of his letters of reference, nor any of his long list of
accomplishments and achievements, not even his position as President
of the SGA would have as much impact on my decision to hire him as
witnessing that simple act of kindness to a young lady whom he had
never met. I told him that I would hire him on the spot regardless
of the rest of his qualifications.
It reminded me of the time that my youngest son, Marty
and I met with Dave Newell, who at the time was the Head of
supervisor of officials with the N.H.L. He was acting as a
"mentor" for Marty and gave him some advice that would
help him get noticed for promotion to the higher levels in the world
of hockey. Mr. Newell explained that one of his responsibilities was
to go out and "scout" prospective referees for the
National Hockey League. He would go out to an arena and watch as the
referee came on the ice for the warm-up skate. He would watch to see
how the referee wore his sweater; how he skated around the rink; how
he stood by the boards waiting for the players to finish their brief
warm-up. And then, he would look at the referee's skates. He was
looking at the condition of the laces. Mr. Newell stated that
regardless of what kind of previous reports he had received about
how good the referee was, or what he saw in the warm-up, if the
laces were marked or worn out - if they weren't perfectly white - he
would leave immediately without even watching the referee work the
game.
Mr. Newell said that in all his years he had come to
realize that if a referee didn't care enough about the laces on his
skates, he just didn't have what it took to meet the standard of
excellence that was required to referee in the National Hockey
League. Once again, it may seem like a little thing, but it says
volumes about the person. Marty went out and bought two dozen new
laces that day and vowed to change laces every few games following
that advice.
Jay Leno said, "Anyone who is
successful can look back at one small thing someone did for them, or
they did for someone, that made all the difference. These small
things are what lay the foundation for success."
And so, as you move forward with
your life, remember that it will be the small things in life that
have the biggest impact in the end. The next person you hold the
door open for or say thank you to may turn out to be a person who
will change your life.
Have a good
week!